Managed Helpdesk Services

Have a single point of contact that facilitates technical support and where all incidents, service requests, problems, and changes are recorded, followed up, completed, and resolved to your satisfaction. Boubyan Smart Managed Helpdesk Services offers mature, efficient, and high-quality services through establishing on-site, offsite, dedicated, or shared service desks that promptly respond to all ICT-related requests and issues in your organization and ensure user satisfaction.

Managed Helpdesk Services becomes the first point of contact and the single point of accountability for internal and external users, in which their requests and concerns are passed, followed, and met as per the agreed service level agreement and in line with service metrics and Key Performance Indicators. ​

The key advantages of Managed Helpdesk Services​ include:

  • Record and resolve ICT issues with technically qualified resources.
  • Update your helpdesk policies and procedures.
  • Implement state of the art service management tools.
  • Integrate phone, email, chat and portal channels with your service management systems.
  • Build client specific knowledge base and Frequently Asked Questions to empower and enrich the Self Service Experience.

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